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Maintenance System - Client Setup
Business Information
Business Name
Industry?
If 'Other' please define
*
Main Business Location
Costs
Standard Hourly Rate for Maintainance Work
Is This The Same For all Team Members?
Is This The Same For all Team Members?
A
Yes
B
No
If NO, Please List Hourly Rates for Each Team Member
*
Locations
How Many Venues/Locations Do You Operate?
Please List Each Venue Name, Address and Manager/Point of Contact with Their Phone Number.
Maintenance Team
Maintenance Manager Name
Maintenance Manager Phone Number
Maintenance Manager Email
Does Your Maintenace Team Work Soley For You?
Does Your Maintenace Team Work Soley For You?
A
Yes - Full Time In-House
B
No - Has Other Clients
How Many Team Members?
Approval
Who Approves Jobs & Budgets?
Role?
Phone Number
Email Address
Are There Multiple People Who Can Approve Jobs?
Are There Multiple People Who Can Approve Jobs?
A
Yes
B
No
If YES, Please List Additional Approvers with Contact Details and Role
*
Job Types & Categorisation
Which Maintenance Categories Would You Like?
Which Maintenance Categories Would You Like?
Plumbing (Toilets, Sinks, Drainage)
Electrical (Lighting, Outlets, Wiring)
HVAC (Heating, Cooling, Ventilation)
Carpentry (Doors, Frames, Furniture)
Appliance Repair (E.g. Kitchen Equipment)
Painting/Decorating
Locksmithing (Locks, Keys, Access)
General Maintainance
Cleaning/Sanitation
Other
Please Add Any Additional Categories or Amendments Here.
*
How Do You Define Urgency
Help us understand what counts as an emergency vs routine maintenance for your business. Please provide as much context as possible.
What Would You Consider an Emergency?
What Would You Consider High Priority?
What Would You Consider MEDIUM Priority
What Would You Consider LOW Priority?
Scheduling
Would You Integrate With an Existing Calendar or a New Calendar?
Would You Integrate With an Existing Calendar or a New Calendar?
A
Existing
B
New
What Calendar Do You Use?
What Calendar Do You Use?
A
Google Calendar
B
Outlook
C
Apple Calendar
D
Samsung Calendar
E
Other
F
No Calendar In Place
If Other, Please List.
*
Calendar Email Address (If Applicable)
*
Working Hours/Availability of Maintenance Team.
What Time Should Jobs Begin? (Approx)
What Time Should Jobs Begin? (Approx)
A
5am
B
6am
C
7am
D
8am
E
9am
F
10am
G
Other
Communication
Does Everyone on Your Team Use WhatsApp
Does Everyone on Your Team Use WhatsApp
A
Yes - Everyone Uses Whatsapp
B
Mostly - A Few People Do Not
C
No - Email/SMS/App Preferred
When Should Site Feedback Requests Be Sent?
When Should Site Feedback Requests Be Sent?
A
Immediately as Job is Marked Complete
B
24 Hours After Completion
C
End of Day Report
D
Other
E
No Notification Needed
Anything Else?
Biggest Pain Points in Your Maintainance Process Currently. Please Be Detailed.
What is Most Important to You? (Please Select a Maximum of 3)
What is Most Important to You? (Please Select a Maximum of 3)
Fast Response Times
Cost Tracking & Transparency
Reduced Admin
Audit Trail
Real-Time Visibility
Performance Analytics
Any Special Requirements or Addition Information?
*
Timeline
Requested Launch Date (Approx)
Would You Like To Start With a Pilot? (1-2 Sites)
Would You Like To Start With a Pilot? (1-2 Sites)
A
Yes - Test with 1-2 Sites First
B
No - All Sites Live at Once
If YES, Which Sites Are to be Piloted?
*
Final Details
Your Name
Your Role
Your Email (For Correspondence)
Your Phone Number
Thank you! We'll review your responses and send a confirmation email to the address provided above within 3-5 days.
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